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Success Stories

Selecting the right consulting partner is critical to the overall success of any initiative. Imaginate Inc. consistently delivers results and exceeds expectations. We work hard to ensure that our project deliverables are always understandable, comprehensive, designed for action and always completed on time. Below are some case studies of our recent project success stories:


Corporate Organizational Review: City of Whitehorse, Yukon

Yukon’s capital city is home to some of the most spectacular scenery in Canada. Offering such scenery and a vibrant city lifestyle, it’s no wonder that Whitehorse has been experiencing a significant rate of growth that has been increasing demand for municipal services. Following a competitive process, Imaginate Inc. was selected by the City to be their consulting partner to assist in conducting a review of the City’s core business areas, general operations, and service delivery to ensure that the organization is the “right size” to meet the current and future needs. Imaginate recommendations have provided a clear “roadmap for change” addressing current organizational challenges and positioning the City to embrace future opportunities. The recommended new org structure is designed to:

  • Refocus organizational capacity/resources on strategic priorities;
  • Enhance customer service levels across the organization;
  • Establish an results-based organization with clear accountability for positive outcomes; and
  • Drive continuous operational improvements.

Imaginate's recommendations received unanimous approval from City Council (a signficant achievement in an election year) and the implementation proces began almost immediately.


Organizational Review: City of Waterloo Community, Culture & Recreation Services

A dynamic, leading edge community in southwestern Ontario, the City of Waterloo is committed to excellence in customer service and value for municipal tax dollars. Following the completion of a new Master Plan, the Department engaged Imaginate to review its organizational structure and redesign it in alignment to its new strategic direction. Using a highly collaborative consulting approach that involved the active participation of staff at all levels (union and non-union), Imaginate designed a new functional model and organizational structure that provided capacity and accountability on those things that matter most - customer focused services and programs, community engagement and efficient/effective use of tax payers dollars. With widespread support for change, the Department used Imaginate's Action Plan as the guideline to implement all recommendations. Imaginate has also been invited back to facilitate an 8-month leadership training (Taking a Leap™) curriculum to the Department's new management team.


Corporate Organizational Review: Town of Newmarket

With a population of over 85,000, the Town of Newmarket has been one of Ontario’s fastest growing communities. Committed to continuously improving the quality of its services to citizens as well as enhancing operational efficiency, the Town selected Imaginate to work directly with the CAO and the Senior Management Team in reviewing and redesigning the Town’s organizational structure in alignment to its strategic priorities. The project resulted in a new functional model that effectively ‘bundled’ functions into commissions, departments, and business units to ensure functional integrity, accountability for outcomes and balanced span of authority. Using a highly collaborative consulting approach, Imaginate developed a series of recommendationsand an action plan to enable the Town to improve allocation of resources and alignment of responsibilities to more effectively deliver services to meet the Town’s emerging priorities. 


Organizational Review: City of Oshawa Community Services Department

With a population of over 150,000, the City of Oshawa is the largest municipality in the Durham region and is among the fastest growing areas in Canada. This growth rate results in increased demand for City services, including those programs and service provided by the Community Services Department. Imaginate was selected to assist the Community Services Department to redesign its functional model and organizational structure. Kelly worked closely with the Senior Management Team to identify organizational challenges, review comparative municipal practices and develop a recommended future state organizational model to enhance long-term organizational effectiveness. The recommended model reduced the number of branches by streamlining functional processes, enhanced accountability by replacing a divisional-based org structure with functionally-based org structure and reduced duplication of effort by clarifying divisional mandates and establishing ‘who does what’.


Operational Review & Performance Management Initiative: Avon Maitland District School Board (AMDBS)

The Avon Maitland District School Board (AMDSB) administers public school education in Huron and Perth Counties in southern Ontario. With a budget of over $150 million, Avon Maitland is responsible for managing the operations of 44 Elementary (11,000 students) and 9 Secondary (6,800 students) Schools. Imaginate was engaged to assist the Board to answer this basic question - are we doing the right things in the right way? Imaginate used an investigative, multi-discipline consulting approach to uncover the ‘root causes’ of their organizational issues. Process-related issues were addressed with redesigned processes; unclear roles/responsibilities led to reconfiguring organizational structure and formalizing job designs; organizational culture issues were addressed by establishing new internal communication practices. This multi-discipline approach ensured that organizational change addressed root causes and not just symptoms contributing to the long-term health of AMDSB.